{"id":2594,"date":"2020-04-14T13:39:16","date_gmt":"2020-04-14T11:39:16","guid":{"rendered":"https:\/\/mailfino.com\/?page_id=2594"},"modified":"2024-06-23T13:11:27","modified_gmt":"2024-06-23T11:11:27","slug":"freshdesk-newsletter-connection-mailfino","status":"publish","type":"page","link":"https:\/\/www.mailfino.de\/en\/freshdesk-newsletteranbindung-mailfino\/","title":{"rendered":"Connect mailfino with freshdesk"},"content":{"rendered":"
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Send newsletter to freshdesk users<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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mailfino can directly retrieve data from your freshdesk<\/a>-account. This way you can easily send newsletters to all your customers.\u00a0It is not necessary to install a plug-in.<\/span><\/p>

These are the necessary steps for connecting to freshdesk:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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1. log in to freshdesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In order for mailfino to connect to your helpdesk, you need to generate a so-called API key in freshdesk. To do this, log in to your freshdesk account and click on your Profile picture<\/b> at the top right. Then click on the entry Profile settings<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"freshdesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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2. Copy freshdesk API key<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The API key is displayed on the right-hand side. Copy the API key to the clipboard.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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3. enter the API key<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mailfino is probably still open and you can see the window on the right-hand side.<\/p>

If not:<\/strong>\u00a0<\/p>

Log in to your mailfino account, open the tab <\/span>Lists<\/strong> and select <\/span>Interfaces<\/strong> -> <\/span>Helpdesk -> freshdesk<\/strong>\u00a0in the menu bar. Enter the url of your freshdesk account, e.g. https:\/\/meinkonto.freshdesk.com.<\/span><\/p>

Now copy the\u00a0API key<\/strong> from step 2 in the corresponding field and click on Next ><\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"freshdesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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4. select data<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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mailfino will now try to validate the connection and connect to your freshdesk account. This will take a moment.\u00a0<\/p>

You can then select which data should be imported:<\/p>

  • Contacts - All contacts from support tickets that are saved in your freshdesk account.<\/li><\/ul>
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    Click on Next ><\/strong>to start the import.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    5. ready!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Done!\u00a0<\/p>

    You can now find the imported data from freshdesk under recipient lists<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    Newsletter an freshdesk Nutzer versenden mailfino kann auf direktem Weg Daten aus Deinem freshdesk-Konto importieren. So kannst Du ganz einfach an alle Deine Kunden Newsletter versenden.\u00a0Es ist dabei nicht notwendig, ein Plug-In zu installieren. Dies sind die notwendigen Schritte f\u00fcr die Verbindung mit freshdesk: 1. In freshdesk einloggen Damit mailfino sich mit Deinem Helpdesk verbinden […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2594","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mailfino.de\/en\/wp-json\/wp\/v2\/pages\/2594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mailfino.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mailfino.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mailfino.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mailfino.de\/en\/wp-json\/wp\/v2\/comments?post=2594"}],"version-history":[{"count":11,"href":"https:\/\/www.mailfino.de\/en\/wp-json\/wp\/v2\/pages\/2594\/revisions"}],"predecessor-version":[{"id":4019,"href":"https:\/\/www.mailfino.de\/en\/wp-json\/wp\/v2\/pages\/2594\/revisions\/4019"}],"wp:attachment":[{"href":"https:\/\/www.mailfino.de\/en\/wp-json\/wp\/v2\/media?parent=2594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}